By humans: for humans

Our helpdesk team works to reduce friction, and make it as easy as possible for the people we support to get help when they need it.

9.5k
Last year, we responded to over 9.5k customer inquiries.
99%
Percentage of clients who are satisfied with our services.
3 minutes
Our average first response time is under 3 minutes.

Responsive, friendly helpdesk support

Multi-channel communication
Communicate on your own terms, using chat via our Desktop app, email or phone.
Read about our onsite service
On and offboarding
Manage the process of new and departing users, including access, handling sensitive data and account set up and devices configuration.
Read about our onsite service
How do I…questions
Quick and efficient assistance assistance for everyday talks and software usage questions.
Read about our onsite service
VIP users
Depending on which plan you’re on, your users can be designated as VIP users and jump the queue for faster assistance and personalised care.
Read about our onsite service
Reactive troubleshooting
As and when issues arise, the Helpdesk will provide reactive troubleshooting and escalate to the strategy team if required.
Read about our onsite service
Onsite response
SCALE
For those on the Scale plan, dedicated onsite engineer responses are provided and available to London offices.
Read about our onsite service
Read about our onsite service
Our People

Meet the Brains

Our team are highly qualified and from a diverse range of creative backgrounds, bringing fresh perspectives and innovative tech solutions.
Troy Twumasi
Tech Support All Rounder
Troy Twumasi
Tech Support All Rounder

Enjoys the variety of working onsite with clients. An artist who paints canvases, takes photos and coaches football.

Raj Ramdeo
Onsite Support Lead
Raj Ramdeo
Onsite Support Lead

Oversees the onsite team, helping businesses with tech on the ground. Loves basketball and drawing.

Charlie Naughton-Rumbo
CISO
Charlie Naughton-Rumbo
CISO

Has far too many security related letters after his name. Used to be a Theatre Director and enjoys surfing.

Mariam Mulla
Tech Support All Rounder
Mariam Mulla
Tech Support All Rounder

Receives excellent client feedback for her tech support. Proud new mum, passionate about women in tech.

Lucas Jansen
Information Security Analyst
Lucas Jansen
Information Security Analyst

Ex-music teacher turned security analyst. Designed the systems to get LeftBrain ISO 9001 certified.

Ben Carrick
Strategist
Ben Carrick
Strategist

A brilliant people person, according to our clients. Studied Fine Art, enjoys writing and wild swimming.

Troy Twumasi
Tech Support All Rounder
Troy Twumasi
Tech Support All Rounder

Enjoys the variety of working onsite with clients. An artist who paints canvases, takes photos and coaches football.

Raj Ramdeo
Onsite Support Lead
Raj Ramdeo
Onsite Support Lead

Oversees the onsite team, helping businesses with tech on the ground. Loves basketball and drawing.

Charlie Naughton-Rumbo
CISO
Charlie Naughton-Rumbo
CISO

Has far too many security related letters after his name. Used to be a Theatre Director and enjoys surfing.

Mariam Mulla
Tech Support All Rounder
Mariam Mulla
Tech Support All Rounder

Receives excellent client feedback for her tech support. Proud new mum, passionate about women in tech.

Lucas Jansen
Information Security Analyst
Lucas Jansen
Information Security Analyst

Ex-music teacher turned security analyst. Designed the systems to get LeftBrain ISO 9001 certified.

Ben Carrick
Strategist
Ben Carrick
Strategist

A brilliant people person, according to our clients. Studied Fine Art, enjoys writing and wild swimming.

Troy Twumasi
Tech Support All Rounder
Troy Twumasi
Tech Support All Rounder

Enjoys the variety of working onsite with clients. An artist who paints canvases, takes photos and coaches football.

Raj Ramdeo
Onsite Support Lead
Raj Ramdeo
Onsite Support Lead

Oversees the onsite team, helping businesses with tech on the ground. Loves basketball and drawing.

Charlie Naughton-Rumbo
CISO
Charlie Naughton-Rumbo
CISO

Has far too many security related letters after his name. Used to be a Theatre Director and enjoys surfing.

Mariam Mulla
Tech Support All Rounder
Mariam Mulla
Tech Support All Rounder

Receives excellent client feedback for her tech support. Proud new mum, passionate about women in tech.

Lucas Jansen
Information Security Analyst
Lucas Jansen
Information Security Analyst

Ex-music teacher turned security analyst. Designed the systems to get LeftBrain ISO 9001 certified.

Ben Carrick
Strategist
Ben Carrick
Strategist

A brilliant people person, according to our clients. Studied Fine Art, enjoys writing and wild swimming.

Trusted by exciting startups, impactful scaleups and world leading brands

Helpdesk
01

Rapid response

"We love LeftBrain! Our internal tech has never run better since they took over. They have the answer for every techie question we ever have. Their response time is super fast and to top it all, they are all really lovely people."

celine-smith-brand-me
Celine Smith
Managing Director, BrandMe
Strategy
02

Unparalleled partnership

"LeftBrain are reliable, efficient, and genuinely nice folks. Their proven knowledge of the workplace tech space during our 9-year partnership remains unparalleled, making them an invaluable partner in our success journey.”

Doug Redo
Director, Global Service Desk & IT Services, Zendesk, Inc.
Onsite
03

Proven expertise

"I've worked with LeftBrain for many years. The team really understands our working environment and does a great job of recommending what we need, when we need it. They resolve issues pretty darn quickly!"

gary-clewlow-new-look
Gary Clewlow
IT Service Manager, New Look
Helpdesk
01

Rapid response

"We love LeftBrain! Our internal tech has never run better since they took over. They have the answer for every techie question we ever have. Their response time is super fast and to top it all, they are all really lovely people."

celine-smith-brand-me
Celine Smith
Managing Director, BrandMe
Strategy
02

Unparalleled partnership

"LeftBrain are reliable, efficient, and genuinely nice folks. Their proven knowledge of the workplace tech space during our 9-year partnership remains unparalleled, making them an invaluable partner in our success journey.”

Doug Redo
Director, Global Service Desk & IT Services, Zendesk, Inc.
Onsite
03

Proven expertise

"I've worked with LeftBrain for many years. The team really understands our working environment and does a great job of recommending what we need, when we need it. They resolve issues pretty darn quickly!"

gary-clewlow-new-look
Gary Clewlow
IT Service Manager, New Look
Helpdesk
01

Rapid response

"We love LeftBrain! Our internal tech has never run better since they took over. They have the answer for every techie question we ever have. Their response time is super fast and to top it all, they are all really lovely people."

celine-smith-brand-me
Celine Smith
Managing Director, BrandMe
Strategy
02

Unparalleled partnership

"LeftBrain are reliable, efficient, and genuinely nice folks. Their proven knowledge of the workplace tech space during our 9-year partnership remains unparalleled, making them an invaluable partner in our success journey.”

Doug Redo
Director, Global Service Desk & IT Services, Zendesk, Inc.
Onsite
03

Proven expertise

"I've worked with LeftBrain for many years. The team really understands our working environment and does a great job of recommending what we need, when we need it. They resolve issues pretty darn quickly!"

gary-clewlow-new-look
Gary Clewlow
IT Service Manager, New Look
Helpdesk
01

Rapid response

"We love LeftBrain! Our internal tech has never run better since they took over. They have the answer for every techie question we ever have. Their response time is super fast and to top it all, they are all really lovely people."

celine-smith-brand-me
Celine Smith
Managing Director, BrandMe
Strategy
02

Unparalleled partnership

"LeftBrain are reliable, efficient, and genuinely nice folks. Their proven knowledge of the workplace tech space during our 9-year partnership remains unparalleled, making them an invaluable partner in our success journey.”

Doug Redo
Director, Global Service Desk & IT Services, Zendesk, Inc.
Onsite
03

Proven expertise

"I've worked with LeftBrain for many years. The team really understands our working environment and does a great job of recommending what we need, when we need it. They resolve issues pretty darn quickly!"

gary-clewlow-new-look
Gary Clewlow
IT Service Manager, New Look
Helpdesk
01

Rapid response

"We love LeftBrain! Our internal tech has never run better since they took over. They have the answer for every techie question we ever have. Their response time is super fast and to top it all, they are all really lovely people."

celine-smith-brand-me
Celine Smith
Managing Director, BrandMe
Strategy
02

Unparalleled partnership

"LeftBrain are reliable, efficient, and genuinely nice folks. Their proven knowledge of the workplace tech space during our 9-year partnership remains unparalleled, making them an invaluable partner in our success journey.”

Doug Redo
Director, Global Service Desk & IT Services, Zendesk, Inc.
Onsite
03

Proven expertise

"I've worked with LeftBrain for many years. The team really understands our working environment and does a great job of recommending what we need, when we need it. They resolve issues pretty darn quickly!"

gary-clewlow-new-look
Gary Clewlow
IT Service Manager, New Look
Helpdesk
01

Rapid response

"We love LeftBrain! Our internal tech has never run better since they took over. They have the answer for every techie question we ever have. Their response time is super fast and to top it all, they are all really lovely people."

celine-smith-brand-me
Celine Smith
Managing Director, BrandMe
Strategy
02

Unparalleled partnership

"LeftBrain are reliable, efficient, and genuinely nice folks. Their proven knowledge of the workplace tech space during our 9-year partnership remains unparalleled, making them an invaluable partner in our success journey.”

Doug Redo
Director, Global Service Desk & IT Services, Zendesk, Inc.
Onsite
03

Proven expertise

"I've worked with LeftBrain for many years. The team really understands our working environment and does a great job of recommending what we need, when we need it. They resolve issues pretty darn quickly!"

gary-clewlow-new-look
Gary Clewlow
IT Service Manager, New Look

Build the perfect beast with LeftBrain

Our modular range of ongoing services and one-off projects can be mixed and matched, and are built to grow and evolve with your organisation.

Ready for wonderful technology at work?

Discover how LeftBrain’s platform, people and processes can transform your internal technology.
Schedule a Demo